I am
writing to praise your Company and the superb customer service which I
have received each and every time that I have called with questions.
I initially called last week, to inquire about the DR-90 recorder.
Despite my calling at 5:30 P.M. on the eve of the Memorial Day weekend,
Nadine, answered each of my questions cheerfully and efficiently. When
she was unsure about a question, she politely placed me on hold and came
back quickly with an answer. However, at that time, I was not willing to
commit to a purchase. To be honest, I was waiting for a callback from a
competitor -EAP- with slightly cheaper prices and free shipping. Would
you believe that I am still waiting for their callback?
The lack of response from them, made my decision easy. I called last
Thursday, June 2, 2005, ready to order the product and reached Leif.
Leif apologized and explained that the computer system had gone down and
it would be fifteen minutes until he could take any orders. I gave him
my phone number and was quite pleasantly surprised when he called me not
less than five minutes later. After placing my order, Leif concluded the
transaction by asking if I was interested in any other products,
mentioned product specials being offered and stated that I should feel
free to call with any questions regarding the product. Imagine my
surprise when I received this product two days later, instead of the
anticipated time of one week.
I took Leif up on his offer yesterday, June 6, 2005 and called regarding
the set up of the recorder. Leif patiently explained the procedures and
the system was up and running in no time, thanks to his courteous
assistance and his thorough knowledge of the product(s) available and
their workings.
I have NEVER written a testimonial for any product in my entire life. I
always thought that someone in marketing made up these claims in order
to make a company look reliable. The professionalism demonstrated by
your staff and the rapidity with which I received this product have made
me a believer. I look forward to doing business with your company and
will heartily recommend your services to friends and colleagues. Once
again, thank you.
Sincerely,
Santa Barbara Realty Corporation
Rating: Excellent
"They were very friendly and helpful. Shipping was immediate. Thank you. I
would definitely buy from them again."
Rating: Excellent
"I have had numerous transactions with Spyville.com. Their level of
service remains excellent through each and every transaction."
Rating: Excellent:
"Product was shipped promptly and was received on time. I was not
satisfied with the product, so Spyville gave me a complete refund after
receiving the returned product. The refund was activated on the same
day as the return reached them. I was extremely pleased with the
customer service that I received and would not hesitate to do business
with them again in the future. Very well run company, every business
should use them as a role model for their customer service."
"Everything
arrived and thank you for the goodies and the extra yard of service - I
will be back as a result."
Rating: Excellent
Very helpful and knowledgeable service. I will likely order from
again.
"Thank you....that was unnecessary (the
upgrade) but VERY much appreciated and you have my customer loyalty for
such great service !!"
Rating:Good
The people at Spyville were very helpful. Good outfit!
Rating: Excellent
"Although I did experience a mix-up problem I found their staff to be
soooo friendly and helpful in resolving all my issues, that I would
definitely use their services again. Best of all I like talking to real
people without automated systems. thank you people at spyville for your
support and concern."
"Thanks..., you have
yourself a repeat customer. :) " Mike
"Thank
you for your prompt response. I like doing online business with
attentive customer and tech support." Bill
"Thanks... l appreciate your
assistance and super customer service with this matter." Shaun
Rating: Excellent Comments: "excellent
tech support"
"I just wanted to thank you for
sending the shirt so fast. I got it today." Camille
Rating: Excellent Comments: "Very
good timely shipping"
"I am delighted with the outcome
of my appeal to you for a foam cover for my Super Ear Amplifier. Thank
you very much for your assistance and prompt response to my request. You
have made the day of this 90 years of age user."
Rating: Excellent Comments: "I was
told that my (special) order would take 7 to 10 business days, when I
received it in 3 days I was very pleased that it was sooner rather than
later as with a lot of Companies. I would surely recommend Spyville to
anyone who is looking for good service and also the price of what I
purchased was the best on the internet."
"Thanks by your help, already
I have it, I expect that be what I need, I recommended your store in my
country thank you very much!"
"Many Thanks!!! I will take a
look at the data you sent me on the other cam, and will let you know
..... Much appreciated!"
Rating: Excellent Comments: "I
needed a specific product by a certain time and needed additional
information as to which model would best suit my purpose before making a
decision . I corresponded with Spyville via email about four times and
with each email, I got an immediate reply. After making my selection, I
instructed them to carry on with the shipping process. I was most
pleasantly surprised to receive not only an immediate notification that
the item was on its way, but that Spyville had upgraded to Next Day
shipping at THEIR expense. What a great way to start off the new year!
Because of the expediency and outstanding customer service, I highly
recommend patronizing this merchant!"
"Thank you...thank you...thank
you...such excellent service...I'll be sure to inform Yahoo of what
great service your business provides and to share the experience with
friends and acquaintances...God bless you all!!"
Rating: Excellent Comments: "It
was a great experience and my first time buying anything online. I made
direct contact with a representative and he was patient and
knowledgeable about the products. He gave the purchase a
"personal" touch to online purchasing."
"Thanks again for your help.
I've appreciated the attention you've given to my questions and
concerns. It's been a pleasure doing business with your store and would
recommend it anyone. Thanks," Paul
Rating: Excellent Comments: "Good
job. I liked getting the confirmation that my order was shipped."
"The package was received this
afternoon! That was fast! Definitely my first choice for any future
order will be Spyville. Thank you for your punctuality and excellent
service," Arthur
"I ordered the 7"
TFT on the Friday before Labor Day, and received it Saturday morning,
shipped directly from the factory! Superb job, guys - thank you!"
"Spyville is an
excellent store, with very helpful people who are willing to go the
extra mile for their customers!"
"Spyville even sent me 2 e-mails..one
to confirm the order (received the same day as I placed the order...the
4th of July!) and another a day later stating that the order was shipped
and when to expect delivery. I was pretty impressed with the service and
the product. I added Spyville to My Favorites! Stu Walker, R.Ph. San
Antonio, TX"
"...The communication with these
folks was wonderful. You will be happy ordering with this company."
"...I expect to use the
camera system for some time into the future so the start date just isn't
that important.
It's more important that you keep in touch just as you have!
That's what service is all about. Go ahead and brag about your
service ... you'll be right on track."
"Many many thanks, you are all
great. I'll make sure you all get the credit in the catalogue and web
site of the museum. This work will travel through Canada and Europe. The
museum director is trying to see for USA exhibitions. Keep your fingers
crossed!"
"Thank you. Based on customer
service alone, I wouldn't hesitate to buy from you in the future. You
are by far the most responsive internet retailer I have ever dealt
with."
"Thanks for your response. Of
course I would like a better camera for the same price! ...Let me
know what you need from me. Thanks again for your help."
"Thanks for your patience!"
"Thanks for the quick
response"
"I appreciate all the work you have
done on this"
"Excellent!" |
